Conditions of Contract
Booking any of the trips listed in this catalog / website implies full acceptance of these Terms and Conditions are deemed automatically incorporated in the contract, without their written in the same transcript is required. This WEB site duration, itinerary, prices and supplements, minimum group and services included in the recruitment of boat are displayed. Complementary information and any changes will be communicated to customers along with the written itinerary, and, together with the General Conditions, act as the final contract.
Organization
The technical organization of these trips is provided by BALI CATUR Cemerlang PT Indonesia Travel and expeditions in Jalan Dewi Sri 1 no: 2, Legian Kuta Badung 80361 Bali Tel 0361 7437352 Fax: 0361 Tel 8058850. License number: 551.21 / 2237
WEB site
Warisan Komodo cruises may modify unilaterally and without prior notice, whenever it deems appropriate, the structure and design of the Web site as well as modify or eliminate services, content and conditions of access and / or use of the Website.
Contents of the WEB
Reproduction, distribution or modification of the text, photographs, graphics, maps or audio files without express written permission of Komodo cruises Warisan prohibited
Prices
Prices are quoted in Euros and $. The package price does not include: Visas, airport taxes, and / or input and output rates, vaccination certificates, “extras” such as drinks except water and soda, special diets, and, in general, any other service that is not mentioned in “tour Price includes” or not recorded specifically detailed in the program / offer in the contract or in the documentation that is delivered to the customer sign it. During the visit of the National Parks, not including entrance fees and conservation, these fees shall be paid on arrival by the customer directly. The price of these rates is about 15 USD per day. It is mandatory to pay fees for the use of cameras and video, these must be paid directly by the client at the destination. The price may be increased for the following reasons: A strong fluctuation of currency (Euro – Rupiah) An unexpected increase of new taxes or a sharp increase in fuel prices in the domestic availability and room category offered flights in Warisan programs Komodo cruises reserves the right to revise the prices of offered programs up to 20 days before the start of the route.
Accommodation
The boat has two Aura Cabin accommodation for 2 or 3 people in the event that at least one of the occupants is less than 12 years and Solaria Cabin for 2 people. The booking of any accommodation does not involve the exclusive use of the boat privately and this can be shared with other guests staying in any of the two housings. Use of air-conditioned cabins are limited from 11:00 to 23:00. Schedule: Start: 12:00 Landing 08:00
Ground Transportation
The airport transfers are performed in private air-conditioned vehicles.
Air Transportation
The delay, schedule changes and cancellation of flights is common in Indonesia. For this reason it is important passenger flexibility regarding possible changes and alterations of the program. Warisan Komodo cruises will NOT assume the costs for cancellations or flight delays
Guides
The guides on Komodo will speak English or Spanish.
Booking Children
50% discount for children under 12 sharing bed with parents except domestic flights to be paying the full rate.
Baggage
Komodo cruises Warisan is not responsible for loss or damage during travel or transportation. In case of loss of baggage by the airline, we refer to the conditions
regulated by IATA. In some sections as flights from Bali to Labuan Bajo the weight limit of 10 kilos baggage, excess baggage must be paid directly by the customer to the airline concerned. The cost of excess baggage are usually of 1 USD per kilogram. Komodo cruises Warisan is not responsible for the delay in delivery of checked baggage, nor for loss or damage as are incidents that correspond to the carrier as a carrier. The complaint will have to deal directly with an airline.
Reservations and confirmations
Reservations must be made by email to accompany the same as many data as possible. Customer name (the same as in passport), date of arrival and departure, number of days and type of accommodation. At the time of enrollment 25% of the total invoice will be deposited. Be deemed not to sign the book until this deposit is not formalized. The rest of the payment will be made 30 days prior to the cruise and 45 days during the high season, otherwise considered, the annulled plaza. Such cancellation will involve expenditure in the section on cancellations of these clauses.
Cancellations and Refunds
In the case of cancellation by the client program or services previously contracted will incur a penalty in the following amounts:
A. 50% of the total amount of your trip if canceled between 30 and 15 days before departure.
B. 75% between 14 and 07 days before departure.
C. 100% 06 days before departure or no shows on departure or late submission.
These amounts will be deducted from the deposit provided by the client regardless of the advance of the date of departure, the client will incur cancellation fee, if they were (non-refundable tickets) and management fees. For refund international transfer costs from Indonesia borne by the customer. Once begun the journey not use or enjoyment of certain previously contracted services such as excursions, meals or hotel nights or boat will not be refunded. There is no obligation to pay compensation in the following cases: When trip cancellation, except in cases of overbooking, is for reasons of force majeure, defined as circumstances beyond the control of the party pleading abnormal and unforeseeable, consequences could not have been avoided, despite having acted with due diligence.
Regardless of these penalties Warisan Komodo cruises may request payment of the costs of own management and cancellation fees of travel suppliers duly accredited by invoices (airline reservations and boats nonrefundable deposits not recoverable, visas issued, etc.) .
Booking fee: 60 Euros per person
For refund international transfer costs from Indonesia borne by the customer.
Once begun the journey not use or enjoyment of certain previously contracted services such as tours, hotel nights or meals will not be reimbursed.
In cases where the conditional Warisan Komodo cruises, and that an express reservation, cancellation of travel occurring, you will be entitled only to a refund of the total price or the amounts advanced, without being able to claim any amount as compensation as long as the Komodo cruises Warisan it has notified in writing at least 10 days prior to the scheduled start of the trip. Transfer expenses if any shall be borne by the customer.
There is no obligation to pay compensation in the following cases:
When trip cancellation, except in cases of overbooking, is for reasons of force majeure, defined as circumstances beyond the control of the party pleading abnormal and consequences of which would have been unavoidable and unforeseen breakdowns, lack of fuel ports and any other causes which are beyond the control of our organization, despite having acted with due diligence.
Payment
Payment of 50% of the total at the time to confirm availability of contracted services and the remaining 50% 30 days before the trip will take. Payments will be made by transfer to the account of Komodo cruises Warisan in Bali. PayPal subscriptions have increased by 4% and 3% for credit card payments on the price of the program in respect of bank charges.
Insurance
Programs contracted NOT include any insurance or repatriation, flight cancellation, accidents occurring during the trip. We encourage our customers to contract directly in Spain or country travel insurance coverage assistance in Indonesia. Similarly it is recommended to hire from Spain or country of origin an optional cancellation insurance that covers all the possible trip cancellation costs and delays or flight cancellations. These cases of cancellation or flight delays are common in Indonesia. The price varies depending on the price of their travel. This insurance guarantees the reimbursement of expenses trip cancellation in case of serious illness, serious accident or death of the insured person’s spouse, parents or children, brothers or sisters and in cases such as termination of employment, severe disruption of the residence person’s usual contracting and other reasons described in the individual guarantees and the cancellation or delay of charter flights.
For diving programs is required to be in possession of an insurance covering diving.
Responsibility
Warisan Komodo cruises agency acts as airlines and other services so Warisan Komodo cruises is not responsible for any loss, damage, delays, accidents program changes or irregularities that are beyond your control. Accordingly,
declines all responsibility for the shortcomings that may have the services provided by such entities or persons. Warisan Komodo cruises will assume the costs for cancellations or flight delays due to breakdowns, strikes, lack of fuel in the ports, controls by the authorities, accidents, traffic etc. itself as the loss of connections and national and international services derived by excess traffic especially during the end of Ramadan local and national holidays and flights. It is recommended in all cases at the time of booking programs have one or two extra days in Indonesia after the completion of the programs before connecting with international flight. In case of delay in departures or returns of any means of transport attributable to strikes, weather conditions, technical problems or other acts of God, Warisan Komodo cruises agrees to take all reasonable steps available to them to benefit customers affected by these types of situations provided that the costs of these actions are at or below the price paid by the client program. Warisan Komodo cruises reserves the right to alter the order of the path of any itinerary, transportation and other services described in this program, modify the departure time and even cancel the trip, provided there is proper circumstances, without the customer is entitled to claim anything more than the amounts paid if not agree with these changes. In the event that, after the trip, Komodo cruises Warisan not provide or verify that you can not supply an important part of the services under the contract, it shall take appropriate continuation of package solutions. Komodo cruises Warisan pay the amount of the difference between the services offered and those supplied. If the consumer continues the journey with the solutions given by Warisan Komodo cruises, be deemed to have tacitly accepted these proposals.
Risks
Some itineraries are focused on hiking or trekking or sport diving, Warisan Komodo cruises understands that the customer has received the proper training and have the necessary qualifications to practice these activities, knowledge of the medium and the material required for normal development and accident insurance covering the activities to be performed. In some cases these activities carry a high adventure component with a higher risk than usual as they are carried away from the usual tourist circuits and sometimes in environments with direct contact with wildlife. The customer assumes these risks and obligations with full knowledge of the facts and agrees not to lay responsibility on Warisan Komodo cruises and their agents in the case of tropical diseases or accidents occurring during the performance of activities.
It is your responsibility to inform the competent official body about the possible risks and prevention of tropical diseases.
Warisan Komodo cruises understands that customers who have previously contracted diving or snorkeling in possession of the degree, accident insurance and proper training in this activity. On some islands of Indonesia decompression chambers are located more than 24 hours of dive site
Claims
You must immediately inform Warisan Komodo cruises as a provider of services and up to a maximum of 48 hours of any incident of the journey to resolve it. Omission of this communication with the ship’s direction will be the user who is to prove breach of contract execution with the authorities and / or competent tribunal. If this period elapses impossible for steering the boat to get a satisfactory resolution and verify the veracity of the claim. Claims submitted must be documented with receipts and invoices, and should be addressed to the organizing agency no later than 15 days after the return trip.
Governing Law and Dispute Resolution
The parties, expressly waiving their own jurisdiction, accepted as governing law of this contract and subject to the resolution of any disputes arising therefrom to the Courts and Tribunals of Denpasar, Bali.
Validity
From 1 January 2015 to 31 December 2015